Data We Collect
- Online form: name, email address, message
- Technical data: IP address, browser user agent string, cookie data
- Marketing data: communication preferences (not through our website)
Why We Use Your Data
We collect data directly (e.g. via our online form or correspondence), automatically through cookies and website technologies, and occasionally from third parties such as analytics providers.
We use data to:
- Respond to enquiries and provide services
- Manage our relationship with customers and interested parties
- Operate, improve and secure our website
- Send marketing communications where permitted
- Comply with legal and regulatory obligations
Lawful Basis for Processing (UK GDPR)
- Contract: to respond to enquiries and provide requested services
- Legitimate interests: to operate and improve our website, understand usage, and maintain security (balanced against your rights)
- Consent: for non-essential cookies and direct marketing; you may withdraw consent at any time
- Legal obligation: where required by law or regulation
Who We Share Your Data With
We do not re-use or sell data. Any third parties processing data on our behalf do so under strict instructions.
International Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.
Data Retention
We retain personal data only for as long as necessary:
- Enquiry data: up to 12–24 months after last contact
- Customer/service data: duration of relationship + up to 6 years (legal claims)
- Analytics data: typically 14-25 months
- Marketing data: until you unsubscribe or withdraw consent
Data is securely deleted or anonymised when no longer required. Longer retention may apply for legal, fraud prevention, or compliance purposes.
Security
We use appropriate technical and organisational measures to protect data. Our website is hosted on 123Reg, which includes secure servers, encryption, and access controls. No system is completely secure.
Your Rights
Under UK GDPR you have the right to access, correct, delete, restrict, or port your data, and to object to processing (including for marketing). You also have the right to complain to the ICO at ico.org.uk.
Cookies
We use cookies to ensure website functionality, analyse usage, and improve performance. Consent is requested before any non-essential cookies are placed.